The Human Layer Companies are abstract and people are concrete, which is why named individuals do disproportionate work in establishing identity. A founder or author with a real profile elsewhere, consistent across places, gives the system something durable to attach the organisation to.

How to Tell If It Is Working Ask an assistant directly who your company is, in a signed out session, and read what comes back. You are checking three things: whether the facts are right, whether it hedges, and whether it confuses you with anybody.

Agree the Reporting Before You Sign Settle this in the contract rather than discovering it in month three. A useful monthly report contains the prompt set, the raw answers, which competitors were named, which sources were cited, what changed against last month, and what work was done that might explain the change.

Set up a simple internal rule to stop the problem returning. One document holding the canonical name, address, founding year, leadership and product names, referenced by anyone creating a new profile, listing or account. Fragmentation is almost never a single decision, it is dozens of small ones made by people who had no way of knowing what the canonical version was.

The condition is that the output has to be yours to keep and act on elsewhere, including the prompt set. An audit that only makes sense inside that agency's retainer is a sales document with a price attached.

Generative Engine Optimization The broadest of the three in common use. It refers to being visible in systems that generate an answer rather than returning a list, which covers assistants, ai seo agency summaries on results pages and any interface that synthesises rather than links.

Pricing in this field is unusually opaque, partly because the work is new and partly because the absence of an independent scoreboard makes it hard for a buyer to tell whether they are getting value. That combination invites vague scoping.

Three acronyms, considerable overlap, and no governing body to settle the definitions. Different agencies use them differently, some interchangeably, and a few have invented a fourth to differentiate a proposal.

The risk is scope drift into activity that is easy to report and hard to value. The protection is to have the retainer specify countable units: prompt set runs per month, listings audited, corrections submitted, pages published or rewritten, outreach attempts made.

Ask to See a Prompt Set The first question is the most revealing. Ask them to show you the prompt set from a current or recent client, with the client's name removed. A team doing real work has this and will show it, because the prompts are craft rather than secret sauce.

What you are looking for is whether the questions sound like a buyer wrote them. If every prompt contains the client's category name phrased the way an internal marketing team would phrase it, they have tested how the brand talks rather than how customers ask.

But it is a claim, not evidence. Markup asserting that you own a profile only helps if that profile exists and points back. The pattern that works is reciprocal: your site names the profile, the profile names your site, and a third party source independently associates the two.

Ask Who Writes and Who Reviews Find out whether the writing is done by somebody with subject knowledge or generated and lightly edited. Both happen, and the second is not automatically disqualifying, but you need to know because you are the one who carries the liability for inaccurate claims about your own products.

Ask specifically who checks factual accuracy before publication and what happens when the writer does not know the answer. A process that has no step for asking you is a process that will eventually publish something untrue about your business.

Where the Distinction Does Matter One place, and it is worth being alert to. Read broadly, answer engine optimization includes surfaces that are not generative at all, such as featured snippets and structured result features.

A retainer describing ongoing optimisation and strategic guidance with no countable deliverable is a subscription to a relationship. It may still be worth having, and you should know that is what you bought.

In practice it is used to mean roughly the same thing as generative engine optimization, occasionally with a stronger emphasis on training data and brand presence in the underlying corpus rather than on live retrieval.

Some practitioners still use it that way, which makes it a superset of the newer work. Others use it as a synonym for the generative work specifically. Both usages are in circulation, which is why asking somebody what they mean by it is a reasonable question rather than a pedantic one.

Revisit the answers when the business changes rather than on a content schedule. Price changes, new capabilities and discontinued services all silently invalidate published answers, and an outdated answer stated confidently is worse than no answer at all, because it can be quoted back at you by an assistant that has no way of knowing it is stale.